lwl Returns/Exchanges

Returns/Exchanges

  •  Items purchased from LWL Apparel may be returned for store credit within 30 days of purchase. All items must have their original tags attached and be unworn and unwashed.  All products must have their original tags.
  • Returns and exchanges on certain products (ie. Briefs) must also be unopened and in its original packaging. 
  • If a product in your order is out of stock, you will automatically be refunded for the purchase price of that item(taxes included).
  • You will be responsible for paying postage on any returns/exchanges. If you request an exchange, we will waive the Standard Shipping fee on your new order. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
  • Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
  • We are not able to accept returns for LWL Apparel products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. 
  • All items purchased through our website must be returned or exchanged directly through LWL Apparel.  Outside retailers will not accept products that were not purchased at their location.